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Arlington Acura in Palatine

Palatine, IL

4.6
1,515 Reviews
At Bob Rohrman Arlington Acura in Palatine, IL, we have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Bob Rohrman Arlington Acura is part of the Bob Rohrman Auto Group, one of the largest family owned auto groups in the United Sates. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
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1275 E Dundee Rd

Palatine, IL

60074

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Showing 1,515 reviews

November 18, 2022

We had Scott as our salesman. He was very friendly and answered all of our questions. He was easy to work with and made the process enjoyable. More

by Norm
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Mattran
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pasula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Arlington Acura in Palatine responded

Norm, Thank you for your very kind review. Scott and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

November 16, 2022

Everything was great! Mark was my service advisor and he was excellent. Answered all of my questions. More

by Jim
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Arlington Acura in Palatine responded

Jim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 16, 2022

Always reliable, honest service. I have been a customer since 2012. Wouldn’t go anywhere else. More

by Mike
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike, and it's great to hear about your excellent experiences here at Arlington Acura in Palatine.

November 15, 2022

I love this dealership for many reason's; profesional, friendly respectful, and easy going personal. They just treat you well! More

by MONCHOTSX
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Arlington Acura in Palatine, we look forward to having you as a valued customer for many years to come!

November 15, 2022

Great customer service. The quality of the car service was very good and very import to me. More

by SUSAN.XL68
Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Susan, and don't hesitate to let us know if we can be of further assistance.

November 13, 2022

the best team work in the dealer! they gave me the car that I was looking . recommend ! More

by MEXMEX24
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Agron Useini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhony Pulido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Service was friendly and he clearly explained what had to be done and pointed out and completed other repairs needed which were covered under the warranty. I was very satisfied. More

by nealfeld
Price Transparency
Trade-in Experience
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Arlington Acura in Palatine to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2022

Great customer service Adam, Paul and the entire staff made our buying experience effortless and straight forward. Will positively come back again, they really take care of your needs with zero added pre More

by BRIAN SMITH
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Arlington Acura in Palatine responded

Brian, thank you so much for choosing Arlington Acura in Palatine! Congrats on your new purchase, and let us know if we can be of any more assistance!

November 09, 2022

before this car dealership, I went around a few more, but everywhere I was refused in this car dealership, they were able to conclude a deal with me, they treated me attentively, I recommend everyone to cont More

by Z9257775297
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Neitzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamer Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Fork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Farmandi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2022

Very customer service focused- explained the service needed very clearly, did not feel pressured to agree to the work suggested. Provided a loaner car which was very much appreciated! More

by BOB LASKOWSKI
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review, Bob. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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