4 Michigan Acura Dealers

Service Dept with Matt and Brian is exceptional. - Sandy

Service Dept with Matt and Brian is exceptional. Extremely knowledgeable, accommodating, and professional while Also Being friendly and engaging. They and the department are the reasons I continue with Jeffrey.

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The first time we visited Acura of Troy for replacing the - Alex M

The first time we visited Acura of Troy for replacing the car battery we had a good experience, so naturally we decided to return when we wanted to install a hitch on our Acura. Over the phone we were quoted $690 for parts and $600 for labor. We payed for the parts and returned a week later for the install. That's when the problems started as now they said labor was going to be almost double the original quote (over $1,000). When I inquired about the discrepancy they denied giving us the initial $600 labor quote and kept asking over and over again "well who did you talk to?". We do not tend to transcribe our phone calls so that lead to nowhere. We were not comfortable with this new almost double price so we declined the service and tried to return the parts. They refused the return. Also, no shuttle service if you need to drop off your car and go somewhere and don't have a driver. Finally, the service manager assured me that they will respond and deny any wrongdoing put forward in my review. Unfortunately, we will take our business somewhere else from now on.

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I looked at the reviews and why there was a one star... - StG

I looked at the reviews and why there was a one star review amongst many excellent reviews. I now know why. They will not allow you to put down a deposit to hold a car, even if you sign a sales agreement or what they try to pass off as a sales agreement. The reason being is that if you leave the premises to go to your own bank for financing, they don't want your business. The pressure isn't in the actual sale of the car, the pressure is in getting you to finance through them. If you don't finance through them right on the spot, they don't want your business. I have honestly never seen that sales tactic before, but you have been warned. For a "luxury" brand, you would think they would be more customer oriented, they are not.

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Purchased a used car. Honest! Made the deal simple and clear - hubram.sr

-great communication -honest -Ask for Raullindo great salesman -great finance department -Made my wife and I feel very comfortable -This is the place you should buy your next car.

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